01Information We Collect
The Bot collects and stores the following types of data to provide its order management services:
Discord User Data
- Discord User ID
- Discord Username and display name
- Discord server ID (guild ID)
- Role information relevant to permissions
Order and Communication Data
- Contents of order forms submitted through the Bot, including descriptions, reference links, and special instructions
- Messages sent in private threads created by the Bot
- Milestone updates and status changes
- Order status history and timestamps
- Forum post contents and tag assignments
Server Configuration Data
- Channel IDs for command channels, forum channels, and log channels
- Custom tags and settings configured by server administrators
- Queue limits and slot configurations
02How We Use Your Information
The Bot uses collected data for the following purposes:
- Creating and managing private threads for order discussions
- Generating public forum posts with order status tags
- Tracking order progress and milestones
- Maintaining an audit trail for completed orders
- Enabling staff to manage multiple orders efficiently
- Generating transcripts for archival and dispute resolution
- Improving the Bot's functionality and user experience
The Bot does not use your data for marketing, advertising, or any purpose unrelated to its core service.
03Data Storage and Security
All collected data is stored on secure servers or databases operated by the developer or trusted third-party hosting providers. Reasonable technical measures are implemented to protect your data from unauthorized access, alteration, or deletion. However, no method of electronic storage is completely secure, and absolute security cannot be guaranteed.
Access to stored data is restricted to the developer and authorized personnel who require it for maintenance and support purposes.
04Data Retention
The Bot retains order data for as long as it is needed to fulfill the service.
- Active orders and their associated threads are retained until the order is completed or cancelled.
- Completed orders and their transcripts may be retained indefinitely for archival, dispute resolution, and record-keeping purposes.
- Server configuration data is retained until the Bot is removed from the server or the server owner requests deletion.
Users may request deletion of their data at any time by contacting the developer as specified in Section 8.
05Data Sharing and Disclosure
The Bot does not sell, trade, or rent your personal information to third parties.
Data may be disclosed only in the following circumstances:
- To Discord itself, as necessary to operate within the Discord platform
- To hosting and database providers that process data on behalf of the developer
- When required by applicable law, regulation, or legal process
- To protect the rights, property, or safety of the developer, users, or the public
06Third-Party Services
The Bot may integrate with or rely on third-party services for hosting, database management, and API functionality. These services have their own privacy policies, and the developer is not responsible for their practices. Users are encouraged to review the privacy policies of any third-party services used in conjunction with the Bot.
07Children's Privacy
The Bot does not knowingly collect personal information from children under 13 years of age. If you believe that a child under 13 has provided personal information through the Bot, please contact the developer immediately, and such data will be removed from the systems.
08User Rights
Users have the following rights regarding their data:
- Access โ You may request a copy of the personal data the Bot stores about you.
- Correction โ You may request correction of inaccurate or incomplete data.
- Deletion โ You may request deletion of your personal data, subject to the Bot's retention requirements for active orders and legal obligations.
- Restriction โ You may request restriction of processing in certain circumstances.
To exercise any of these rights, please contact the developer through the official support server linked in the Bot's description.
09Changes to This Privacy Policy
The developer reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Continued use of the Bot after any changes constitutes acceptance of the updated Privacy Policy. Users are encouraged to review this policy periodically.
10Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the developer through the official support server linked in the Bot's description.